Support · Luminous AI

Contact

Quantam Forge publishes Luminous AI. We read every message — include your device, OS version, and what you were trying to do.

Quantam Forge

Publisher of Luminous AI

Email:
flutterdev02@gmail.com

Suggested subjects: “Luminous AI Support”, “Luminous AI Privacy”, or “Luminous AI Billing”.

Open Google Play listing Privacy Policy Terms of Use

FAQ

Quick answers to the questions we hear most.

Where are my photos processed?

Background removal runs on your device: Apple Vision on iOS 17+ (real device) and Google ML Kit Subject Segmentation on Android. Quantam Forge does not operate a photo-upload cutout server. Optional “MORE” scenes download our JPEGs only — your edit photo stays local. See the Privacy Policy for ads, analytics, and other services.

Do I need an account?

No. Luminous AI is guest-by-default — open the app and start editing. Purchases use your Google Play or App Store account.

Why did a cutout fail or look messy?

Results depend on lighting, contrast, and subject complexity (hair, glass, fine edges). Try Refine to brush the mask, or re-run remove on a clearer photo. Android may need to download the ML Kit model the first time (needs network once). iOS cutouts need iOS 17+ and a real device, not Simulator.

How do free removals and ads work?

Free users get a daily removal quota. Ads may appear on splash, navigation, and after export — not mid-edit. Rewarded ads can unlock HD, an extra removal, or a short ad-free window. Where required, a consent form / Settings → Privacy options controls ad personalization. Luminous Pro removes ads according to your plan benefits.

How do I subscribe, restore, or cancel Pro?

Subscribe from the Pro screen in the App. Use Restore purchases if you reinstall. Cancel or manage billing in Google Play or Apple subscription settings — stores handle refunds under their policies.

How do I delete my data?

Uninstalling the app removes local projects and preferences on that device. For privacy requests about data we control, email flutterdev02@gmail.com with “Luminous AI Privacy” in the subject. Ads and store billing data may also need Google / Apple privacy tools.

How do I report a bug or crash?

Email us with your app version (Settings), device model, OS version, and steps to reproduce. Screenshots help. Crash reports may also reach us via Firebase Crashlytics when enabled.